International clients may also use our ‘film forwarding’ service for orders of 10 rolls or less. This service is ideally suited to those based in the UK but any clients are welcome to use it. We have trusted team members based at our UK address:
Jackie Ward, Unit 1 Penmore Business Centre, Penmore House, Hasland Road, Chesterfield, S41 0SJ, UK.
They will receive your film, package it securely and send it on to us as part of a weekly shipment (every Thursday or Friday) via our DHL Express** service at no extra cost to you. This is a very cost-effective option for smaller orders. If demand for this service proves popular then we will be increasing the frequency of the onward shipments, and due to the ultra fast transit time of around 3 working days from the UK on to Canada, shipping time will be fast! Please send your film along with an order form to the address shown above.
You may also use your own country’s national post service (though we do not recommend this option due to variable delivery timescales) or a courier of your choice. If using your own courier you must provide them with our email address hello@canadianfilmlab.com so that we receive notification of your order. For your customs declaration please describe the contents of your package as ‘Exposed film’. In terms of value, used photographic film has a nominal value of around 5 cents per roll, so a value of $10 or less should be entered. Please note you should not declare a higher value, such as that you would place on your film for insurance purposes. This is not the intended purpose of the customs declaration, and it will result in duty and tax being applied to your order. If you have any questions please email hello@canadianfilmlab.com
You’ll receive an email as soon as your film is safely in our hands, along with a secure online invoice to pay for your order. We’ll also let you know the date by which you can expect your scans. One of the things that makes us unique is that we will never deliver scans late, so if it’s a day later than the ‘due date’ we quoted, please email hello@canadianfilmlab.com so that we can sort things out for you straight away.
Please note prices are subject to change without notice. For up-to-date pricing details please visit our pricing page.
Package your film securely in a well-sealed padded/bubble envelope or box. We also recommend securing your order within a plastic bag or wrapper within your packaging. We do not recommend using any form of unpadded paper or cardboard envelope.
