Terms and Conditions

In these Terms of Business, the provider means “Canadian Film Lab” and “Client” means any person, firm or company who requests services from Canadian Film Lab

1. APPLICATION OF THESE TERMS 1.1 These Terms of Business govern the supply of all services and products by Christian Ward and Erica Ward trading as Canadian Film Lab. All other terms and conditions (including without limitation any terms and conditions of the Client) are excluded.  1.2 Any valid amendment or variation to these Terms of Business must be in writing and signed by Canadian Film Lab.
2. ORDERING FROM CANADIAN FILM LAB 2.1 The Client may order services and/or products by written order.  2.2 All orders for services and/or products shall be binding on the Client whether or not they are confirmed by Canadian Film Lab. 2.3 Canadian Film Lab shall not be responsible for any errors made by the client. 2.4 Canadian Film Lab shall be entitled to assume that any person placing and/or signing an order on behalf of the Client is authorised to do so. 2.5 Canadian Film Lab reserves the right in its absolute discretion to refuse to accept any order. 2.6 Once an order has been accepted by Canadian Film Lab, Canadian Film Lab shall supply the services and/or products ordered in accordance with these Terms of Business. 2.7 Canadian Film Lab reserves the right to produce work via the optimum method available to fulfil the order.
3. CHARGES 3.1 All prices shall be as quoted by Canadian Film Lab or calculated by reference to Canadian Film Lab’s current price lists as applicable. 3.2 Prices specified on Canadian Film Lab’s price lists from time to time may be subject to change without warning where necessary, for reasons including but not limited to any variations in Canadian Film Lab’s costs, such as third party supplier costs.
4. PAYMENT 4.1 All sums payable to Canadian Film Lab shall be payable in Canadian Dollars or – for clients in the United Kingdom, the ‘Eurozone’, Australia, or the United States, in the currency of the Client’s country, in full, without deduction, withholding or set-off.
5. INTELLECTUAL PROPERTY RIGHTS 5.1 The Client warrants that no copyright or other intellectual property right (including without limitation moral rights) of any third party, now existent or hereafter created, will be infringed by virtue of: 5.1.2 Any services to be carried out by Canadian Film Lab at the request of the Client; or 5.1.3 the loading, storage and management of the Client’s images and other data by Canadian Film Lab. 5.2 Where the Client provides film, negatives, data, digital images and/or other materials to Canadian Film Lab and requires Canadian Film Lab to develop, process, manipulate and/or carry out other services in relation to the same, the Client warrants that the Client owns or controls all copyright and other intellectual property rights in such materials, or has obtained all necessary permissions, consents and waivers as are or will be required for the copying, processing, manipulation and other work to be undertaken by Canadian Film Lab in relation to them. The Client hereby irrevocably licenses Canadian Film Lab to do all such copying, processing, manipulation and other work as is necessary in performing, or ancillary to, the services requested by the Client. 5.3 The Client agrees to indemnify Canadian Film Lab against all losses, damages, claims or expenses (including legal costs on an indemnity basis) which Canadian Film Lab may incur by virtue of any breach of the warranties in clauses 5.1 or 5.2 or in the event of any claim (whether or not proceedings are issued) by any party against Canadian Film Lab or its employees, agents or contractors, that any third party copyright or other intellectual property right (including without limitation moral rights) has been infringed by virtue of anything done by, on behalf of or at the request of the Client. 
5.4 The Client warrants that no materials or data deposited with Canadian Film Lab shall contain any material which is defamatory, blasphemous or obscene, or which is otherwise contrary to any applicable laws, regulations or codes of practice.
6. STORAGE AND DELIVERY OF DATA AND OTHER CLIENT MATERIALS – CLIENT’S RESPONSIBILITY TO INSURE 6.1 All film, negatives, digital data and other materials (including but not limited to any data or materials created by or on behalf of Canadian Film Lab at the request of the Client) held by Canadian Film Lab (whether online or otherwise) and all other materials belonging to the Client or any third party and provided to Canadian Film Lab by the Client (for storage or otherwise) shall remain at the Client’s risk at all times and the Client shall be responsible for insuring the same at its own expense. Canadian Film Lab shall not be responsible for the future integrity of digital data, nor for any failure to retrieve data from Canadian Film Lab’s storage archive. 6.2 Canadian Film Lab reserves the right to dispose of digital data files after download, unless agreed otherwise with the Client in writing. Accordingly, the Client shall be solely responsible for ensuring that it holds adequate back-up copies of all digital data. 6.3 If any items deposited with Canadian Film Lab by the Client or produced by Canadian Film Lab for the Client are not collected by the Client within 12 months of completion of Canadian Film Lab’s work in connection with the same, then Canadian Film Lab may dispose of or destroy such items. 6.4 If any unprocessed film belonging to the Client has not been collected by the Client within 3 months of the commencement of the work undertaken by Canadian Film Lab, then Canadian Film Lab may dispose of or destroy such film.
7. INTERNET BASED SERVICES (INCLUDING DOWNLOADING OF FILM SCANS) 7.1 The uptime and accessibility of internet based services is not guaranteed. Canadian Film Lab will not accept liability for any failure of any internet based services as a result of computer system failure, internet failure, software bugs, computer viruses, software or hardware breakdown, incompatibility of Canadian Film Lab’s internet based services with any third party software being used by the Client, or for any other reason outside of Canadian Film Lab’s reasonable control. 7.2 The Client shall be responsible for maintaining the confidentiality of all passwords for access to internet based services, and Canadian Film Lab will not accept any liability for lost or stolen passwords, or for any unauthorised access to the Client’s digital data held on any internet based service. 7.3 Canadian Film Lab will not accept any liability to manage any data being stored and it is the responsibility of the Client to manage their data. If the Client uses Canadian Film Lab’s internet based services to edit, retouch, and/or manipulate digital data, Canadian Film Lab will not accept any liability for any resulting loss of digital data.
8. DELIVERY OF GOODS 8.1 The Client may collect goods from Canadian Film Lab or have them delivered by Canadian Film Lab for an additional delivery charge. 8.2 The Client must sign for delivered work, or Canadian Film Lab will not be held responsible for any losses arising from the delivery. 8.3 Whilst Canadian Film Lab will make every effort to collect the Client’s materials and deliver work as quickly as possible, it will not be liable for any losses arising from delays in delivery or collection. 8.4 Service times which are quoted are target times only. Canadian Film Lab reserves the right to vary service times and accepts no liability for failure to comply with quoted service times resulting in any loss, direct or indirect. 8.5 Where Canadian Film Lab has agreed to deliver goods to the Client, goods shall be delivered to the delivery address specified by the Client. If Canadian Film Lab’s representative(s) is/are unable to gain access to the delivery address and/or if delivery is delayed due to any act or omission of the Client, the Client shall be responsible for any additional delivery costs incurred by Canadian Film Lab as a result of rearranging delivery and shall pay hire charges as if the delivery had not been so delayed. 8.6 Immediately upon receipt or collection of any goods, the Client shall inspect and satisfy itself as to its condition. If the Client fails to notify Canadian Film Lab, promptly after receipt or collection, of any defect in or problem with the equipment and/or if the Client starts to use the goods, the Client shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection. 8.7 It is the Clients sole responsibility to provide independent insurance cover for possible loss or damages incurred in delivery 8.8 Where work is delivered digitally either by e-mail or by making it available online, Canadian Film Lab will not be held responsible for any loss or corruption of or delay to the work caused by such digital delivery.
9. REPRODUCTION AND PRINT SPECIFICATION 9.1 Colour, density, tone and contrast of prints: please note that some colours may not accurately reproduce. Canadian Film Lab cannot be held responsible for discrepancies for differences between images viewed on screen and prints produced from digital files.
10. LIMITATION OF LIABILITY 10.1 Canadian Film Lab’s liability in respect of lost or damaged negatives or film shall be limited to the replacement cost of the film and Canadian Film Lab shall not be liable for the cost of retaking or re-shooting the material contained on such film. It shall be for the Client to insure against such loss or damage. 
10.2 Subject to the provisions of this clause 10.1, Canadian Film Lab’s maximum aggregate liability under or in connection with any order shall not exceed the total sums payable by the Client to Canadian Film Lab in connection with the relevant order. 10.3 Subject to clause 10.1, Canadian Film Lab shall not be liable for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind howsoever arising. 10.4 Nothing in these Terms of Business shall exclude or in any way limit Canadian Film Lab’s liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent that the same may not be excluded or limited as a matter of law. 10.5 Nothing in this Agreement will affect any consumer’s statutory rights.
11. FORCE MAJEURE 11.1 Canadian Film Lab shall not be liable for any delay in performing or failure to perform its obligations hereunder to the extent that such delay or failure results from any cause or circumstance beyond its reasonable control, including without limitation any inability of Canadian Film Lab to secure labour, materials, supplies or transport, scarcity of fuel, power or components, breakdown of machinery, fire, storm, flood, acts of God, internet failure, war, civil disturbance, strikes, lockouts or industrial action (each an “event of force majeure”). If any event of force majeure occurs, the date(s) for performance of Canadian Film Lab’s affected obligation(s) shall be postponed for as long as is made necessary by the event of force majeure. If any event of force majeure continues for a period of or exceeding 60 days, the Client may cancel the affected order (or the affected part(s) of it) by written notice to Canadian Film Lab.
12. GENERAL 12.1 Canadian Film Lab reserves the right to change opening or operating times. 12.2 Time shall not be of the essence with respect to the performance of any of Canadian Film Lab’s obligations hereunder. 12.3 The Client may not assign, sub-license or sub-contract any of its rights or obligations under these Terms of Business without the prior written consent of Canadian Film Lab. 12.4 No person shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms of Business. 12.5 These Terms of Business constitute the entire agreement and understanding between the parties with respect to their subject matter and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing, with respect to the same. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in communications between the parties except as set out in these Terms of Business. Neither party shall have any remedy in respect of any untrue statement made to it upon which it has relied (unless such untrue statement was made fraudulently) and that party’s only remedies shall be for breach of contract as provided in these Terms of Business.