***Important service update: please note, as of today (2nd May) we will be closing for a few weeks and any orders that are already in the lab or are currently on their way to us, will be processed as usual. However we would ask that you please don’t send in any more orders as of today, until we reopen. If you are reading this and haven’t used our lab before and wish to be kept informed of our re-opening, please do drop us a line at email@example.com and we will keep you updated. We will automatically inform all existing clients of our re-opening date.
We don’t take this decision lightly, and we are committed to reopening the lab again as soon as we can, but we have decided that we need to temporarily close the lab for a few weeks in order to recover from significant health issues. We had hoped that we would be able to manage this whilst continuing to run our business, but unfortunately this is not possible just at the current time.
Please be assured that we are fully committed to the lab, which is both our livelihood and our passion. However, we need to do this in order to be able to reopen in good health and continue to provide a high quality, consistent and reliable service to all our valued clients. We don’t have a firm date yet for our reopening, but we will keep you updated.
Just to recap, all orders currently in the lab or on their way to us will be processed as usual, but we will not be accepting any new orders during this temporary period of closure. All other tasks associated with the lab, such as negative returns and answering correspondence and queries, will also be put on hold during the time we’re closed. All negatives will be being held safely as usual in our archive storage in the meantime.
Running our business as a small, husband and wife team is something that we have always believed helps us to provide an unrivalled service in terms of personal care and attention to your film. We care greatly about the work we do for you and always try to go the extra mile, aiming to build lasting relationships with our clients. We look forward to working with you again when we announce our reopening some time in the next few weeks. In the meantime we will be aiming to focus our attention on processing our current orders as quickly as we can, so we won’t be able to answer routine correspondence, although we will aim to answer any urgent messages emailed to firstname.lastname@example.org. We greatly appreciate your support.
Erica & Christian Ward
Canadian Film Lab